Refund Policy
Last Updated: May 01, 2026
Thank you for choosing ShaadiCouple.com. We are committed to providing a secure, premium matchmaking and wedding planning experience. Please read this policy carefully before purchasing any subscription, package, or digital service, as it outlines your rights and our obligations regarding cancellations and refunds.
- General Policy: No Refunds
- Except as explicitly stated in this policy or required by applicable law, all purchases, subscription fees, and add-on services made on ShaadiCouple.com are non-refundable, and there are no refunds or credits for partially used subscription periods.
Because our platform grants immediate access to premium features, profile matching tools, and communication networks upon payment, we do not offer refunds based on user dissatisfaction, lack of usage, or finding a match prior to the expiration of your subscription.
- Subscription Cancellations and Auto-Renewals
Many of our premium membership plans are configured to auto-renew to ensure uninterrupted access to our services.
- Cancellation Control: You can cancel your subscription at any time directly through your account dashboard under My Subscriptions or by contacting our support team at info@shaadicouple.com
- Effect of Cancellation: When you cancel your subscription, you will continue to have access to all premium features until the end of your current billing cycle. After the cycle ends, your account will downgrade to a free/basic tier, and you will not be charged again.
- Billing Notice: To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before your renewal date.
- Exceptional Circumstances and Statutory Rights
We evaluate certain refund requests on a case-by-case basis under the following limited conditions:
- Technical Errors: If you were double-billed or charged an incorrect amount due to a technical glitch on our platform, we will issue a full refund for the erroneous charge upon verification.
- Account Fraud: If your payment method was used fraudulently to buy a subscription on our platform, please contact us immediately. We will cooperate with our payment processor (Stripe) and legal authorities to resolve unauthorized charges.
- State and Local Jurisdictions: Certain states or countries provide statutory rights for cancellations. For example, if you reside in a state or country where local law mandates a 3-day cooling-off period for online dating or matchmaking services, we will honor refund requests made within that legally defined timeframe.
- Account Termination and Policy Violations
To maintain a safe community, we strictly enforce our Terms of Use and Acceptable Use Policy (AUP).
If your account is suspended, restricted, or permanently terminated by ShaadiCouple.com due to a violation of our community standards (including, but not limited to: creating fake profiles, harassment, commercial solicitation, fraud, or misrepresentation), you will forfeit the remainder of your subscription fee and will not be eligible for a refund.
- How to Request a Refund
If you believe you qualify for an exception under Section 3, you must submit a formal request to our billing team at info@shaadicouple.com
- By Email: Contact our team at info@shaadicouple.com
Your request must include:
- Your full name and the email address associated with your ShaadiCouple account.
- The date of the transaction and the transaction amount.
- A detailed explanation of why you are requesting a refund.
Approved refunds will be processed back to the original payment method used via Stripe within 5 to 10 business days, depending on your financial institution.
- Policy Updates
ShaadiCouple.com reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our platform after changes are published constitutes acceptance of the revised policy.
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